Report an Outage:
Monday - Friday 8 to 5 | After Hours |
Graceville: (850) 263-3231 | (800) 342-7400 |
Bonifay: (850) 547-9325 | (850) 263-3231 |
Sneads: (850) 593-6491 |
Simply call WFEC to report problems, including any observed signs of electrical system damage, to the dispatcher. When severe weather events
impact WFEC’s electrical distribution system, the cooperative utilizes its automated Power Outage Response Call Handling Equipment (PORCHE) system. The PORCHE system is easy-to-use, and will guide users through an outage reporting process that allows information to be entered using a touch-tone phone or by speaking answers to the system prompts. If circumstances permit, a live operator may also be accessed by staying on the line.During multiple outages, the PORCHE provides callers with a recorded list of areas to which crews have been dispatched. Please allow sufficient time for repairs to occur before calling WFEC to report an outage again, especially during major severe weather events like a hurricane. WFEC’s linemen work hard to restore electric service to members as quickly as possible, but some repairs may take a lot of time, especially if the storm is a Category Three hurricane or above.
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