WFEC will be transitioning to upgraded versions of our member service portal (accessed through the pay bill button on our website). The new portal is designed to offer you improved features in an easy-to-navigate design.

Once the new version is launched, there will be changes to your login process. Currently, our member service portal allows you to login using either your member number or a custom login ID. The new portal will require you to login using your full account number (member number plus the three digit member separator at the end ex. 123456001). If you have multiple accounts, you will still be able to see all your accounts under one login regardless of which member separator you use for the actual login.

 If you are already using a custom login ID, you should be able to continue to access the portal unless your login ID was numeric only. If this is the case, you will need to login using your account number and change your login ID to an alpha-numeric ID.

NOTE: When setting passwords for both the customer service portal and mobile app, only the following special characters are acceptable (!@#$%) as part of your password.