To disconnect your service, call, or stop by any WFEC location. You will be asked to provide a picture identification if you come by an office. If you call, you will be asked to provide identifying information which may include your social security number or driver’s license number. The account must be listed in your name in order for you to make changes or disconnect service. A spouse or roommate cannot disconnect service at a location if their name is not listed on the account.
There is no charge for disconnecting service. Your meter will be disconnected as soon as possible after your request, and any remaining energy charges will appear on your final bill.
If you are relocating outside of the WFEC service area, please make sure we have a correct forwarding address for any future Capital Credit payments to you and for proper processing of your final bill. Any remaining deposit will be credited to your final bill as well.
This process is the same for residential and commercial members.