West Florida Electric

1.800.342.7400
1.855.My.WFECA
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West Florida Electric COVID-19 Response - For the safety of our members, customers and employees during the COVID-19 outbreak, our lobbies will be closed to the public. Drive-thru services remain open at all office locations from 8 a.m. to 5 p.m. Members can manage their accounts through the WFEC App, online, over the phone or by visiting our drive-thrus. Applications for new service may be completed online. If you have any questions, please call 800-342-7400.
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Your Bill

  • Pay Your Bill Online
  • Understanding Your Bill
  • Ways To Pay or Receive Your Bill
  • Ways to Reduce Your Bill
  • View Your Account
  • Modify Your Account
  • Levelize Your Bill
  • EZ Pay Power (Prepaid)
Home / Your Bill / Pay Your Bill Online

Pay Your Bill Online

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laptopAccess your energy account anytime, anywhere via the Internet. View your bill or pay it online using your Visa, MasterCard, American Express, Discover card or electronic check.

You will need your account number and password. The cooperative can no longer access your username and password information for security purposes.

Please note: 

1. You must have a valid email address on file in WFEC's billing system.

2. You must have a valid home or mobile phone number listed in WFEC's billing system. 

 

 

Here's how to create a new username & password:

1. Click the link above to reach the customer service portal. 
2. Set up your account by selecting Create User ID form the My Account tab. 
3. Click continue after reviewing the instructions
4. On the Create User ID page, select residential or commercial depending on the account type, then complete the required fields to confirm your account data. Then create your username & password. 
5. Click submit & select OK. 

 

Here's how to reset a password on the customer service portal:

1. Click login & select the Reset Password link. 
2. Enter your account number or user ID for which you want to reset the password. 
3. Enter the last four digits of your telephone number. 
4. Click submit - if the password reset was successful & the combination of the account number & the last four digits of the phone number is authenticated, a pop-up window will display a message informing you of an email being sent to the registered email on the account containing a password reset link. If the password reset was unsuccessful because the combination of the account number with the last four digits of the phone number was not recognized by the system, a pop-up window will request the user to verify the information. 
5. Once logged in, the member can change their password in the My Account tab.

Related Links

Other Ways to Pay

WFEC offers a variety of payment options for your convenience.

Off-site Payment Locations

West Florida Electric has convenient locations other than our offices, where you may pay your monthly electric bill.

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Your Bill

  • Pay Your Bill Online
  • Understanding Your Bill
  • Ways To Pay or Receive Your Bill
  • Ways to Reduce Your Bill
  • View Your Account
  • Modify Your Account
  • Levelize Your Bill
  • EZ Pay Power (Prepaid)

Your Electric Service

  • Apply for Service
  • Disconnect Your Service
  • Transfer Your Service
  • Mobile Apps
  • Service Requirements
  • View Current Outages
  • Dual Service Requirements
  • Line Extension
  • Tree Trimming/Right-of-Way

Your Cooperative

  • Mobile Apps
  • Products and Services
  • GenerLink™ Transfer Switch
  • Current Light Flashes
  • Capital Credits
  • Economic Development
  • Electrical Safety
  • Youth Tour Competition
  • Community Involvement
  • The Cooperative Difference
  • Co-ops Vote
  • Outdoor Lighting
  • Medically Essential Service
  • WFEC Member Survey
  • Solar Energy

Save Energy, Save Money

  • Energy Audits
  • Together We Save
  • Manufactured Home Program
  • H2O Plus
  • DIY Energy Savings Tools
  • Customized Home Energy Report
  • Relief Agencies Assisting with Bill Payments

About Us

  • Careers
  • Newsroom
  • Board of Trustees
  • Board Meeting Minutes
  • Touchstone Energy
  • Executive Staff
  • History
  • Company Overview
  • Statement of Nondiscrimination
  • Bonifay District Office
  • Graceville District Office
  • Sneads District Office
  • Electric Rates
  • Fees
  • WFEC Bylaws

Outage Map

2021 West Florida Electric Cooperative, Inc. © All rights reserved.
1.800.342.7400www.westflorida.coop

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