West Florida Electric

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West Florida Electric COVID-19 Response - For the safety of our members, customers and employees during the COVID-19 outbreak, our lobbies will be closed to the public. Drive-thru services remain open at all office locations from 8 a.m. to 5 p.m. Members can manage their accounts through the WFEC App, online, over the phone or by visiting our drive-thrus. Applications for new service may be completed online. If you have any questions, please call 800-342-7400.
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Look Out for Scams

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Unfortunately, in today’s world, scams are inevitable. Scammers can threaten you with everything from legal  action involving the IRS to turning off power to your home. 

Utility scams often involve an individual or group posing as an employee of your electric cooperative. The scammer may use threatening language in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these types of scams. Understand the threats posed and your best course of action:

• If someone calls your home or cell phone demanding you pay your electric bill immediately, gather as much information as you can from that individual, hang-up the phone and contact the local authorities.
Scammers often use threats and urgency to pressure you into giving them your bank account number or loading a pre-paid credit or debit card (such as a Green Dot card). West Florida Electric Cooperative (WFEC) will never ask you to offer up personal finance information over the phone. If you have any doubts about your utility bill, contact our member payment center either in person, or over the phone at 800-342-7400.

• If someone comes to your home claiming to be an employee of WFEC that needs to collect money or inspect parts of your property, call us to verify they are, in fact, an employee. If they are not, call local authorities for assistance and do not let the individual into your home.

There are other types of scams consumers should watch out for:

• Government agencies like the IRS will never call to inform you that you have unpaid taxes or other liens against you. You will always receive this type of information in the mail. If someone calls claiming to be the IRS, hang-up immediately.

• If you receive an email from an unknown sender; an email riddled with spelling errors and typos; or an email threatening action unless a sum of money is paid, do not click any links provided within the email, and do not respond to the email. Simply delete the email, or send it to your spam folder.

• If someone calls your home claiming to have discovered a virus on your computer, hang-up. This caller’s intent is to access personal information you may be keeping on your computer.

WFEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy.

  • Energy Efficiency Tip

    Energy Efficiency TipReplace conventional power strips with advanced power strips to help reduce electricity wasted when electronic devices are idle.

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Your Bill

  • Pay Your Bill Online
  • Understanding Your Bill
  • Ways To Pay or Receive Your Bill
  • Ways to Reduce Your Bill
  • View Your Account
  • Modify Your Account
  • Levelize Your Bill
  • EZ Pay Power (Prepaid)

Your Electric Service

  • Apply for Service
  • Disconnect Your Service
  • Transfer Your Service
  • Mobile Apps
  • Service Requirements
  • View Current Outages
  • Dual Service Requirements
  • Line Extension
  • Tree Trimming/Right-of-Way

Your Cooperative

  • Mobile Apps
  • Products and Services
  • GenerLink™ Transfer Switch
  • Current Light Flashes
  • Capital Credits
  • Economic Development
  • Electrical Safety
  • Youth Tour Competition
  • Community Involvement
  • The Cooperative Difference
  • Co-ops Vote
  • Outdoor Lighting
  • Medically Essential Service
  • WFEC Member Survey
  • Solar Energy

Save Energy, Save Money

  • Energy Audits
  • Together We Save
  • Manufactured Home Program
  • H2O Plus
  • DIY Energy Savings Tools
  • Customized Home Energy Report
  • Relief Agencies Assisting with Bill Payments
  • Electric Vehicles

About Us

  • Careers
  • Newsroom
  • Board of Trustees
  • Board Meeting Minutes
  • Touchstone Energy
  • Executive Staff
  • History
  • Company Overview
  • Statement of Nondiscrimination
  • Bonifay District Office
  • Graceville District Office
  • Sneads District Office
  • Electric Rates
  • Fees
  • WFEC Bylaws

Outage Map

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1.800.342.7400www.westflorida.coop

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