Unfortunately, in today’s world, scams are inevitable. Scammers can threaten you with everything from legal action involving the IRS to turning off power to your home.
Utility scams often involve an individual or group posing as an employee of your electric cooperative. The scammer may use threatening language in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these types of scams. Understand the threats posed and your best course of action:
• If someone calls your home or cell phone demanding you pay your electric bill immediately, gather as much information as you can from that individual, hang-up the phone and contact the local authorities.
Scammers often use threats and urgency to pressure you into giving them your bank account number or loading a pre-paid credit or debit card (such as a Green Dot card). West Florida Electric Cooperative (WFEC) will never ask you to offer up personal finance information over the phone. If you have any doubts about your utility bill, contact our member payment center either in person, or over the phone at 800-342-7400.
• If someone comes to your home claiming to be an employee of WFEC that needs to collect money or inspect parts of your property, call us to verify they are, in fact, an employee. If they are not, call local authorities for assistance and do not let the individual into your home.
There are other types of scams consumers should watch out for:
• Government agencies like the IRS will never call to inform you that you have unpaid taxes or other liens against you. You will always receive this type of information in the mail. If someone calls claiming to be the IRS, hang-up immediately.
• If you receive an email from an unknown sender; an email riddled with spelling errors and typos; or an email threatening action unless a sum of money is paid, do not click any links provided within the email, and do not respond to the email. Simply delete the email, or send it to your spam folder.
• If someone calls your home claiming to have discovered a virus on your computer, hang-up. This caller’s intent is to access personal information you may be keeping on your computer.
WFEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy.
Energy Efficiency Tip
Cleaning or replacing HVAC system filters monthly will help your unit run more efficiently.