Florida residents become used to our state's weather in the summer - in our case, afternoon thunderstorms tend to dominate our weather patterns this time of year. An unfortunate by-product of these storms can be power outages. Here's a reminder about how to report outages you might experience using our automated outage hotline number.
Call 1.844.OUTAGE1 (844.688.2431) to report an outage. It's easy to remember and the only number you need!
This time of year is a great time to update your WFEC account information with us. Here's why we say that - during outages, a key piece of information used to identify your location is your phone number. We know many of you change your numbers frequently or have gotten rid of your home number and are solely using a cell phone for all communications.
When you call from a number that is not linked to your electric account, the system won't recognize your location. This could delay your power restoration during storms. You don't want that to happen and neither do we. That's why it is so important for us to have your most current phone number on file.
It's easy to update your account information using our online member portal - you just need a username and password. If you pay your bill online or use our mobile app to make payments, you already have that information at your fingertips and can easily make the changes online.
If you don't use the web or mobile app to make payments, simply call the office to get a username and password and you'll be all set to use these convenient ways to pay and to make changes to your account profile online.
You can also update your contact information by calling one of WFEC's district offices and speaking with a member services representative. This process only takes minutes and once your information is updated, you'll have peace of mind knowing your account can be easily identified during an outage situation. 95135001
Please remember that the cooperative's social media pages are not the proper place to report outages for your safety. Never leave your address or any other personal information in a comment or post on social
media. It is also best not to send that type of information in a private message. Please remember that cooperative personnel do not monitor social media 24/7, so messages or posts may be overlooked during
especially busy times and answered or addressed when things are calmer.
The cooperative has some new ways to report power outages coming soon, so look for announcements in future newsletters!