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Update Your Account Info Today!

Did you move after Hurricane Michael? Did you have to change your phone number or get a new one? If so, don’t forget to update your account information with us and any other company with which you do business.

Most of us never consider the importance of updating our information, but it is very important! Especially with your electric cooperative. Why? One reason is that cooperative employees have been unable to reach some of our members after the storm to speak with them about their accounts, repairs or other important issues.

Another reason to make sure your account information stays updated is because we use your telephone number to identify your account and location when there are outages. Have you called and our automated system answered? When the automated system answers your call, it’s because we are experiencing an extremely high volume of calls due to an outage.

The first thing our system does is try to recognize your phone number and link it to an account and location. This helps us with our restoration efforts. If the automated system does answer, and you are calling from a different number than is listed on your account, the system won’t recognize your location. This could delay your power restoration during a storm. You don’t want that to happen and neither do we, so please make sure all of your account information is completely up-to-date.

Another great reason to make sure your information is updated is for security purposes. Each time a member sets up a new account, the last four digits of the social security number listed on the account are verified. The correct mailing address and a good phone number are also needed when setting up new service or requesting a change or addition to the services the cooperative is providing.

Safety is another very important reason the information on your account needs to be correct. Having accurate information on file at the co-op is crucial if a hazardous situation occurs. This is especially important if the location is a vacation home, campsite or if the member lives out of town. 102042001

It’s really quite easy to make sure your account information is updated – sometimes, as simple as picking up the phone. You can call any district office to make simple changes like updating your phone number or address. You can also update your information on our website. Here’s how: Visit www.westflorida.coop and look for the “Manage Your Account” field. Use your username and password to log in – if this is the first time you are using this service, you must call the office to obtain a username and password. Once you have them, follow the prompts to enter the member portal. After logging in, click on the “My Account” tab and then select the  “Account Profile” option and update any phone numbers associated with your account. You can also update your address and other account info under this tab.

Our automated phone system is another quick way to make updates. Call 1.855.MYWFECA (1.855.699.3322) and select option #4 to update or change your phone number or speak with a member services representative next time you are in the office and have them assist you with making any changes to your account information

It pays to update your account information! Congratulations to Edwin Santiago, who
visited WFEC's booth at the NWFL Championship Rodeo where he updated his account
info & registered to win a $100 bill credit. Please keep your account info updated - it's
easy! You can do so online (www.westflorida.coop) or by contacting your district office.

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