West Florida Electric recently added some new ways to report power outages. No matter the method you use, we hope you will find it to be convenient and give you peace of mind that your outage has been successfully communicated to our dispatchers. Here is a breakdown of all the ways you can report a power outage to us:
1.844.OUTAGE1 (1.844.688.2431) and follow the prompts. Remember, if you don’t call from a number listed on your account, the system won’t recognize your location, so please make sure the phone numbers on your account are updated.
Text WFEC to 800-342-7400 to sign up. When you need to report an outage, text OUT to 800-342-7400. Text STATUS for any updates, HELP for more info & STOP to unsubscribe. You must have a correct
cell phone number listed on your WFEC account for this to work, so update your account information before outages occur. Also, please note that your phone plan’s standard data charges will apply and that your cell phone number must be listed on your account to report outages. To utilize this service, only one cell phone number can be used to text in outages to the system.
Use the Mobile App:
Download and log into WFEC’s mobile app and click on the “report an outage” tab. Complete the form and submit. You must have a user name and password to utilize this option. Contact your local district
office to set that up before outages occur. 38098005
We realize that our members want to stay informed about outages in our area, so we have several ways you can obtain up-to-date information about when and where outages are occurring. Visit the online outage map links on our website: www.westflorida.coop, on the mobile apps for IPhone and Android or on our Facebook page. Periodic updates will be posted on the cooperative’s Facebook page: www.facebook.com/wfeca during severe outage situations. However, please remember that our Facebook page is not the proper place to report an outage, either in a message or a post. For your personal safety, it is never a good idea to share information such as your address, account number or location on a public forum such as social media. Also, please make note that the co-op’s social media page is not monitored 24/7 and dispatchers who work the outage do not monitor social media at all, so your message or comment may not be seen right away.
We hope that you find each of the outage reporting options mentioned above to be an easy and convenient way to communicate your power outage to us in the future. We also urge you to visit our online outage map
and social media pages during outages to stay informed.