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You depend on reliable power. We’re here to provide that power 24 hours a day, 365 days a year. But if an outage should occur, rest assured that we’re here to restore power as quickly and safely as possible.

If you experience an outage, you can quickly and easily report it by calling 844-688-2431 (844-OUTAGE1). Consider keeping the outage number in your contacts list, so you’ll have it handy if you need it.

Before reporting an outage, first check to see if your neighbors’ power is out. If their lights are on, check your fuse box or circuit breaker to make sure the problem isn’t a blown fuse or a tripped breaker. If this is not the issue, please report your outage.

Also, be sure to update your phone number with us by contacting a member service representative. Our reporting system uses the phone number listed on your account to find your account information. During the outage reporting process, if you input your cell phone number but your landline is the only number on your account, the system will have a harder time locating your account information. This may delay our response time to your outage. If there are multiple residents in your home, make sure each number that could be used to report an outage is listed on your account.

We are on call to restore your service, day or night. You can also track outages and restoration progress by viewing our outage map at www.westflorida.coop/outages and on our mobile app. We’re connecting you to convenience 24/7.