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Try West Florida Electric’s (WFEC) Text Power service for a fast and easy way to report power outages. This convenient way to report outages provides peace of mind that your outage has been successfully communicated to dispatchers. It also eliminates much of the traffic overloading phone lines. All WFEC’s traditional outage reporting methods are still available but texting is much faster and easier.

If you have not used this method of outage reporting, we encourage you to give it a try to see if you like it. You can even receive updates about the status of your outage and be notified when your power is restored via text. Enrolling is easy, just follow these steps:

1. Text WFEC to (800) 342-7400.

2. You will receive a welcome message with instructions about reporting future outages.

3. When you need to report an outage, text OUT.

4. Text STATUS for updates, HELP for more info, and STOP to unsubscribe to the service.

That’s all! Once power is restored, a text will be sent to confirm. If your phone number is not recognized,  you will be prompted to contact the co-op by phone to report your outage using the outage management system. Here are a few other things you should note:

• Your phone plan’s standard data charges will apply.

• If your phone number is not recognized, the texting service will tell you to contact the cooperative by phone to report your outage using the outage management system. This means you need to update your phone number on the co-op’s billing system.

• If you text OUT to report an outage, but do not respond to the questions the system asks, it will say your outage was not reported and ask you to respond to the questions or call the office.

• When you have multiple meters, you’ll be asked if they are all out.

• To use the outage texting feature, members must have a mobile number associated with their account on the co-op’s billing system.

WFEC also offers an outage reporting feature on its mobile apps for both Android and IPhone users, on its website, and on the member portal. Call WFEC at (800) 342-7400 if you need help signing up or to update your contact information. Remember, the best time to make updates to your account is before an outage occurs.